Marshall's card was not lost or stolen, so we had no idea this was going on. Naive me... I thought that someone actually needed your debit card and PIN number to take money out of your account from an ATM. But I've since been informed that dishonest cashiers or employees can get your debit number and PIN off of debit card readers. You know, those key pads that look like they have a phone cord sticking out of them. The employee swipes your card, and then they hand the key pad to you, and you punch in your own PIN. Well apparently those card readers store the card number and PIN. And someone can then access that information, use it to make a new card and start using your PIN to remove money from your account at local ATMs.
Fortunately our bank says we have "0" liability and we should get all of our money back... in 5 to 7 days. (after the fraud investigator does his/her little investigation) I'll have to speak with the investigator in the morning, to make sure they include all 17 withdrawals in the amount due back to us.
Someone here in The Valley is having themselves a pretty good shopping spree. I sure hope they enjoyed it while it lasted. I'd love to see their face when they realize they've been cut off. No actually, I'd love to see their face so I could smack it with a 2x4.
**Update** So apparently whoever has been withdrawing money from our account, has been calling the bank repeatedly and answering our security questions to get permission to withdraw more than the $600 daily ATM limit. And until the fraud investigators can find out the extent of the security breach, they've frozen our checking account, but also have blocked our access to all of our online accounts. So yesterday was the day I was supposed to do all my online bill-paying so all of our bills could be paid on time. Well, now that our account is suspended and our online access blocked, I can't pay our bills on time.
And now that we know they have Marshall's name and can answer the banks security questions, we now need to be on the lookout for identity theft. Oh, and the security question he answered correctly? "What is one of the vehicles we have insured through our bank?" Which means he has our home address, and he's been by our house to see what vehicles we have in our driveway. And then he called the bank back and answered the question correctly, getting them to approve his request to start taking out $1500/day out of the ATM. This keeps getting better and better. And I'm thinking I'd like to trade that 2x4 in for a rocket launcher.